Policies
Mawahib Needlecraft collects only the information needed to answer consultation briefs, process orders, confirm payments, arrange delivery, and support clients after purchase.
1. Data We Collect
We collect the name, email address, phone number, shipping address, product choices, consultation notes, and payment reference details that clients provide during checkout or bespoke consultation.
2. Why We Use It
We use this information to create Odoo customer records, send order and invoice emails, review bank transfers, prepare shipments, and keep the consultation or order thread accurate.
3. Payment Data
The current checkout flow uses bank transfer instructions. We store order references, invoice data, and payment-status notes, but not debit-card or online-banking secrets inside the storefront.
4. Service Providers
Mawahib Needlecraft uses hosted infrastructure for storefront hosting, ERP operations, human mailboxes, and transactional email delivery. Those providers process only the data needed to keep the service running.
5. Retention
Customer, invoice, and order records are retained as long as reasonably necessary for fulfillment, support, bookkeeping, fraud prevention, and legal obligations.
6. Contact
For privacy questions, correction requests, or order-data issues, contact contact@mawahibneedlecraft.com. We will respond through the same consultation or order context whenever possible.
