Returns

Request a return

Use the order number (MN-…) or payment reference from your confirmation email, and the email you used at checkout. Please do not ship anything back before we confirm the next steps.

Our return policy

  • Bespoke or personalized pieces are not returnable for change-of-mind reasons.
  • Faulty, damaged, or wrong items: we cover return shipping and refund in full.
  • Ready-made items, change of mind (within 14 days): possible, but return shipping is paid by the customer.
  • Don't ship anything back until our atelier emails you the return address.