What to Send
Use your order number and checkout email.
When contacting the studio, include the order reference, the email used at checkout, and any shipping or payment question. This lets the team locate the correct order fast.
Account
Order follow-up and client account guidance.
Mawahib Needlecraft currently handles customer follow-up through order references and direct support, which is the safest way to keep bespoke and bank-transfer orders aligned while the storefront account layer matures.
Best Route
Orders and support stay in the support thread.
Send order follow-up to orders@mawahibneedlecraft.com or support@mawahibneedlecraft.com. The team will respond through the same operational workflow used for approvals, invoicing, and shipping.